Shipping policy
At the time of purchase you are agreeing to all of the policies and terms listed on our website.
Due to the increase of shipping costs and gas, some of these policies may change from time to time.
We may not ship to PO Boxes, forwarding addresses & remote locations. We will contact you to make alternate arrangements, or we may request you to pay additional shipping costs to cover the cost to ship it or cancel your order if these addresses are used.
Some items may not be eligible for free shipping due to their weight, size or buyer location. This includes orders not eligible for free shipping. If such items are in an order that has reached the free shipping threshold, you will be contacted to make alternate arrangements, or we may request you to pay additional shipping costs to cover the cost to ship it or the order may be cancelled.
A & C Games is not liable for Stolen/Lost/Misplaced orders that have been delivered by the courier. We may require signature on any shipments at our discretion.
If you make a mistake on your shipping address (e.g. forget to enter your apartment number, mistake in the address), you will be responsible to pay for the package to be shipped backed to you. If you decide to cancel afterwards, we will not refund the cost of shipping.
If you are concerned about theft from your porch or mailbox, please choose the pick up option or request a signature option if your region allows it.
All orders will only be shipped in full. That means the order will only be shipped when all products have arrived (mainly involving Pre-orders) even if some items in the order are already in stock. If you would like to receive the in stock items quicker, we recommend that you purchase them separately.
We use Intelcom, Canada Post, UPS, and other couriers to ship our packages at our discretion. If you have a preference, please leave a note for us during purchase and we will use the preferred courier when possible.
WE DO NOT ACCEPT RETURNS ON TRADING CARD GAME SEALED PRODUCT, SPORTS PRODUCTS OR ANY CARD SINGLES.
Quantities are not guaranteed because of multiple factors, including inventory error. We reserve the right to adjust the prices of any product at any time including after purchase, with notification to the consumer before shipping out.
Pre-orders may be cancelled for any reason at any time including if we don't have the quantity to fulfill them.
Purchase limits.
Due to the up and down market of video games and trading card products we reserve the right to limit, reduce and cancel any transactions for any reason. Orders that normally get reviewed for reduction/edit/cancellation or obvious pricing errors, video game purchases of more then, but not limited to, 1 quantity, and TCG buyouts. Other items will be reviewed on a case by case basis.
We may also edit or cancel any transaction for any reason, including but not limited to, potential fraudulent/high risk orders and buyouts.
*Note: All Magic the Gathering Sealed Product ships within Canada only.
Orders are shipped within 1-3 business day after receiving payment excluding weekends.
Estimated delivery times are as follows:
| Ontario and Quebec | 1 to 5 Business Days* |
| Rest of Canada | 5 to 15 Business Days* |
Please keep in mind that estimated delivery times may take longer during holidays and unforeseen circumstances beyond our control including, but not limited to, courier delays. We do not ship overnight/rush shipping services and we reserve the right to adjust shipping costs for any orders at our discretion before shipping out.
Note: We do not ship to PO Boxes & remote locations, we will contact you to make alternate arrangements or cancel your order if these addresses are used.
We also reserve the right to cancel an order if the billing address does not match the shipping address, if the origin of the purchase is not in the same area of the shipping address, and if your credit card billing address and postal code doesn't match the billing address you provide.