To comply with the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) which aims to establish accessibility standards for persons with disabilities with respect to the provision of goods, services, facilities, information and communication, employment, buildings, structures, and premises. This policy serves to establish and communicate A & C Games’ commitment to accessible customer service under AODA, and is intended to benefit persons with disabilities as defined in the Human Rights Code.
This policy applies to:
- All A & C Games employee’s
- 3rd party vendors who act on behalf of A & C Games
Definitions: For the purposes of interpreting some of the terms outlined in this policy, refer to Appendix.
As a company we at A & C Games, we expect everyone to be treated with courtesy, made to feel welcome, and have their need for accommodation, if any, and respected. The Company will use reasonable efforts to ensure that its policies, practices and procedures are consistent with the following core principles:
- That goods and services are provided in a manner that respects the dignity and independence of persons with disabilities.
- That the provision of goods or services to persons with disabilities and others are integrated or alternative measures are available to enable a person with a disability to obtain, use or benefit from the goods or services.
- That persons with disabilities are given an opportunity equal to that given to others to obtain, use, and benefit from the goods and services that the Company provides
When communicating with a person with a disability, employees will endeavour to do so in a manner that takes into account the person’s disability, and will make reasonable efforts to have that person understand the content and intent of the communication. A & C Games will strive to provide training to employees that will specifically identify how to communicate with persons with various types of disabilities.
Personal assistive devices are permitted, where possible, in all Customer areas of A & C Games’ premises to which the public have access, subject to health and safety restrictions.
If there is a physical, technological or other type of barrier that prevents the use of an Assistive Devise on our premises we will first endeavour to remove that barrier. If we are not able to remove the barrier, we will ask the person how they can be accommodated and what alternative methods of service would be more accessible to the Customer.
Service Animals & Support Persons
Persons with disabilities who are accompanied by a guide dog or other service animal may access A&C Games’ premises with the service animal, provided that access by the public is allowed to such areas of the premises and the animal is not otherwise excluded by law.
If the service animal is excluded by law, alternate means will be suggested to provide access to the service for the person with a disability. Persons with disabilities who are accompanied by a support person are entitled to have that person with them when entering and while on A & C Games premises.
Notice of Temporary Disruptions
If there is a planned or temporary service disruption on the Company’s premises, which is used by persons with disability completely or in part, the Company will post public notice of the facility’s closure and give Alternative facilities or services, if any, that are available.
Training and Awareness
A & C Games will provide training as required under the Standard, to all persons to whom this Policy applies. Training will be provided as soon as practicable after individuals are assigned their applicable duties.
Content of Training:
- A review of the policy.
- How to interact and communicate with persons with various types of disabilities.
- How to interact with persons with disabilities who use an Assistive Device or require the assistance of a Service Animal or a Support Person.
A & C Games is committed to making this Company an inclusive and accessible for customers, with that goal in mind we welcome customer feedback into the consideration for further policy’s for accessibility. Feedback can be provided to the email listed below where A & C Games management will take the feedback into consideration.
ACCESSIBLE - Obtainable, usable, readable, audible, visible, understandable, clear, able to be entered and exited, flexible, etc. To be accessible to all people, a variety of accessibility plans are necessary.
ASSISTIVE DEVICES - Equipment that people with disabilities utilize to assist in their daily lives at home, work, school, etc.
Common assistive devices include (but are not limited to):
- Hearing aids
- Personal oxygen tanks
- Wheeled walkers
- Forearm crutches
- Speech generation devices
- Communication boards
- Mobility canes, etc.
BARRIER - Anything that prevents a person with a disability from fully participating in all aspects of society because of his or her disability, including a physical barrier, an architectural barrier, an informational or communications barrier, an attitudinal barrier, a technological barrier, a policy or a practice.
- any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device.
- a condition of mental impairment or a developmental disability
- a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language
- a mental disorder
- an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997
SERVICE ANIMAL - an animal is a service animal for a person with a disability,
- if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.
- if it is readily apparent that the animal is used by the person for reasons relating to his or her disability; or
Service animals assist persons with a wide variety of disabilities, including for example:
- physical disabilities
- vision loss
- deaf, oral deaf, deafened or hard of hearing
- epilepsy or other seizure disorders
- mental health disabilities
SUPPORT PERSON – Another person who accompanies a person with disabilities, in order to help them with Mobility problems, Communication issues and all other medical needs that the person with disabilities may have on a day to day basis.