Game & Console Condition Guide
Cart 0

Trade-ins

Starting on Monday November 23, 2020, you can e-mail us your lists and photos of your items to trades@acgamesonline.com, call us at 416-923-3066 or drop off your items for a quotation. All trade-ins and quotations are subject to a processing time of up to 24 hours to 72 hours or longer, depending on how busy it is and the amount of items being traded in. 

 

Be sure to have your trade-in items in a box or bin that can be left with us while we process your items. We will attach your name, phone number and e-mail to it. We will contact you when the trade-in/quotation is ready.

We may ask you for additional information regarding conditions of your items or additional photos of items to show that they are functioning and to show serial numbers on the items.

We will be doing cash trade-ins in the form of cash (limited amount, ask before coming in), e-transfer, or cheque if requested.

We will give you the funds or store credit when we are satisfied everything is brought in in the condition expected, we may change the value of the trade-in if items are missing or not in the condition that is expected.

After all trade-ins are completed, we quarantine the items for a minimum of 6 days before we process them and put them out to sell.

 

What do I need to know before visiting A & C Games for trades?

  • You must have a piece of government-issued photo ID that is not a health card.
    Please scroll below to see a list of acceptable ID.
  • You must be 18+.
  • You will need to test consoles and certain items before bringing them in. We may ask you to send us video of certain items functioning before we book your appointment.
    In some cases, we will need to verify the authenticity of games through opening up cartridges.
    Please plan your visit with this in mind.

 

Does A & C Games give cash or store credit?

A & C Games will offer both a cash value (cash, e-transfer or cheque) and a store credit value (to be used in-store only). Store credit will always be more than cash. Once you choose one, you cannot transfer to the other later.

 

What will A & C Games not buy?

We will usually buy anything we sell in the store (retro and new). Please always e-mail or call us to confirm if you are unsure whether your items are valid for trade-ins.

Some (but not all) items we do not accept:

Consoles with a parental lock which you cannot unlock

PC Games

 

What are forms of acceptable ID?

  • Driver’s License
  • Passport
  • Canadian Citizenship Card
  • Canadian Armed Forces Card
  • Canadian Permanent Resident Card
  • Provincial or Territorial Identification Card
  • LCBO/BYID Card
  • Certificate of Indian Status Card
  • Birth Certificate (with supporting photo ID, health card acceptable)

Foreign ID is also acceptable if it is equivalent to an acceptable type of Canadian ID (i.e. foreign passport or driver’s license). We do not accept health cards standalone.

 

Other Information

  • A & C Games always maintains the right to refuse items at their discretion for any reason.
  • A & C Games will not hold onto items overnight unless we ask you to.
  • A & C Games cannot accept any duplicates on new video games, or more than 4 duplicates on used items unless we allow it.
  • Quotes are always subject to change over time.

Trading Card Game trade-ins - You can e-mail us your lists of your items to cards@acgamesonline.com, call us at 647-729-5280 or drop off your items for a quotation. If it is a large quantity of cards, we may request that you leave it with us to process for approximately 24-72 hours or longer depending on how busy we are and how many cards you bring.